Day-to-day operations
Incidents, platform questions, and operational guidance for your managed clusters and apps – with SLAs matching the booked package.
Consulting & Support
for Kubernetes and more
On-call, incident response, and consulting with clear SLAs – for Managed Services and for catalog apps or Kubernetes you operate yourself. Predictable support costs instead of an in-house on-call team.
ISO 27001
ISO 9001
GDPR compliant
DORA Compliant
Managed Services Support
Our support packages apply primarily to Managed Services – everything we offer under Hosting, from Managed Kubernetes to App Hosting . They cover day-to-day operations as well as onboarding and offboarding.
Onboarding
Access, interfaces, security clearances, and the move into regular operations are part of support – not only steady-state operations.
Offboarding
We support an orderly handover or exit – documentation, access, and the final operating period stay covered.
| Basic | Premium | Priority | |
|---|---|---|---|
| Regular Support Hours |
Business days (Mon - Fri) 9 AM - 5 PM CET |
Business days (Mon - Fri) 9 AM - 5 PM CET |
Business days (Mon - Fri) 9 AM - 5 PM CET |
| Incident Hotline | - | - |
Mon - Sun 24/7 |
| Support Channels |
|
|
|
| Guaranteed Response Time | - |
2 Hours within business hours |
Incidents: 2 hours, 24/7 by hotline Support Requests: 2 Hours within business hours |
|
Standard Hourly Rate for projects |
149,95 €
/ hour 199,95 € / hour Off-Hours |
149,95 €
/ hour 199,95 € / hour Off-Hours |
149,95 €
/ hour 199,95 € / hour Off-Hours |
| Base Price |
Free for customers of our Managed Services |
499,95 €
/ month 1 cluster included |
2.495,95 €
/ month 5 clusters included. Add. clusters €495.95/month each |
Channels, response times, and further terms are set out in the Service Annex .
Application Support
Expert support for catalog apps you operate yourself. For compliance, customer contracts, or 24/7 reachability – even without a managed service. Knowledge transfer in our workshops .
| Premium | Priority | |
|---|---|---|
| Regular Support Hours |
Business days (Mon - Fri) 9 AM - 5 PM CET |
Business days (Mon - Fri) 9 AM - 5 PM CET |
| Incident Hotline | - |
Mon - Sun 24/7 |
| Support Channels |
|
|
| Guaranteed Response Time |
2 Hours within business hours |
Incidents: 2 hours, 24/7 by hotline Support Requests: 2 Hours within business hours |
|
Standard Hourly Rate for work performed |
149,95 €
/ hour 199,95 € / hour Off-Hours |
149,95 €
/ hour 199,95 € / hour Off-Hours |
|
Base Price Reachability & response time |
499,95 €
/ month 1 catalog app included |
2.495,95 €
/ month 1 catalog app included. Extra app €499.95 / month |
Channels, response times, and further terms are set out in the Service Annex .
Kyverno
Policy management for Kubernetes
Kyverno helps Kubernetes users adhere to best practices and compliance requirements while simultaneously enhancing the security and stability of their cluster environments. As an open-source tool, Kyverno provides a cost-effective solution for enforcing policies that improve the security and efficiency of Kubernetes deployments.
Application Support available
Bundle
Keycloak
The open-source enterprise SSO platform
Keycloak is an open-source identity and access management solution that provides single sign-on, user management, and support for protocols such as OAuth2 and OpenID Connect. It enables organizations to manage authentication and authorization centrally and to adapt flexibly to specific requirements through extensions and customizations. Keycloak helps developers simplify and centrally manage authentication and authorization in their applications. It also offers features such as social login, two-factor authentication, and user self-management.
Application Support available
Bundle
GitLab
The DevOps Platform
GitLab is a web-based Git repository that offers free public and private repositories, issue tracking features, and wikis. It is a complete DevOps platform that enables professionals to perform all tasks within a project—from project planning and source code management to monitoring and security.
Application Support available
Bundle
Harbor
The Container Registry for Kubernetes
Harbor is an open-source registry that secures artifacts with policies and role-based access control, ensures that images are scanned and free of vulnerabilities, and marks images as trusted. Harbor, a CNCF Graduate project, provides compliance, performance, and interoperability to help you consistently and securely manage artifacts across cloud-native compute platforms like Kubernetes and Docker.
Application Support available
PostgreSQL
The most popular database for microservices
PostgreSQL is an advanced, enterprise-class relational database system and an open-source solution. PostgreSQL supports both SQL (relational) and JSON (non-relational) queries, along with numerous add-ons like PostGIS and Citus.
Application Support available
CEPH
Distributed Storage for Kubernetes
CEPH is a distributed storage system designed to provide a highly scalable and fault-tolerant storage solution. It enables data storage across a variety of servers, ensuring that the data is highly available and redundant.
Application Support available
Kubernetes Support
The same terms for Kubernetes itself – when you operate the cluster and need ayedo as cover for support and consulting. Hands-on practice in the workshops .
| Premium | Priority | |
|---|---|---|
| Regular Support Hours |
Business days (Mon - Fri) 9 AM - 5 PM CET |
Business days (Mon - Fri) 9 AM - 5 PM CET |
| Incident Hotline | - |
Mon - Sun 24/7 |
| Support Channels |
|
|
| Guaranteed Response Time |
2 Hours within business hours |
Incidents: 2 hours, 24/7 by hotline Support Requests: 2 Hours within business hours |
|
Standard Hourly Rate for work performed |
149,95 €
/ hour 199,95 € / hour Off-Hours |
149,95 €
/ hour 199,95 € / hour Off-Hours |
|
Base Price Reachability & response time |
499,95 €
/ month 1 cluster included |
2.495,95 €
/ month 1 cluster included. Extra cluster €499.95 / month |
Channels, response times, and further terms are set out in the Service Annex .
Support like from your own team
Named contacts from the platform team – not just tickets, but guidance on architecture, operations, security, and compliance.
Architecture
Practices from running the SDP: 15-Factor apps, Kubernetes as the target system, GitOps, and shared responsibility – so your software stays operable.
Infrastructure
Cluster sizing, upgrades, and scale-out in the ayedo Cloud
, Dedicated, or BYOC/on-premises. The same operating standard regardless of location.
Integrations
Hooks into existing IAM, monitoring, and line-of-business systems: OIDC, SAML, LDAP, SCIM, APIs, and legacy – not greenfield only.
Security
Zero Trust, policies with Kyverno
, secrets, and incident response. We harden with you instead of commenting on checklists.
Emergency Support
Incident response under the booked SLA: email, phone, chat – Priority around the clock, including weekends and holidays.
Software Delivery Platform
Managed Kubernetes, identity, CI/CD, GitOps, registry, secrets, and observability – in the ayedo Cloud, Dedicated, or BYOC. Open source, without unnecessary lock-in.
Workshops & knowledge transfer
Hands-on, not slides: Application Specialist
for catalog apps, Platform Building
, and Software Compliance
for ISMS and regulation.
Predictable terms
Clear packages and hourly rates instead of open-ended effort. ISO-certified processes as a basis for GDPR, NIS-2, and DORA – plus Application Support when you operate the stack yourself.
You build it, we run it
Your developers stay on the product. ayedo takes delivery and operations – or covers Kubernetes and catalog apps you run yourself.
Kubernetes
Managed Kubernetes
with control plane, add-ons, and Day-2. If you run the cluster yourself, Application Support
applies: Premium or Priority for one cluster each, extra clusters €499.95.
Application Support
Expert support for catalog apps
, even without a managed service – for example Kyverno
in your own cluster. Premium or Priority for one app each, extra apps €499.95. The retainer covers reachability; effort is billed extra.
Build & Package
Containerization and packaging with Docker and Helm for the Software Delivery Platform
. On request GitLab
and Harbor
for code and OCI artifacts.
Observability
Metrics, logs, and alerts for clusters and apps – Grafana
, VictoriaMetrics
, and VictoriaLogs
. The same stack we run in the SDP.
Backup & Restore
Velero backs up clusters and relevant applications. Storage target and defaults are in the Service Annex
; technically S3 Storage
, or your own backend on request.
Security & Identity
SSO via OAuth, SAML, or OpenID on every platform component. Authentik
/ ayedo ID with audit logs and connectors for LDAP, Entra ID, or SCIM.
Infrastructure
Cluster, network, and storage in the ayedo Cloud
, Dedicated, or BYOC/on-premises. The same operating standard regardless of location.