ayedo Support

Consulting & Support
for Kubernetes and more

24/7 expert support for cloud-native software – ayedo takes on-call, incident response, and consulting with clear SLAs. Predictable support costs instead of an in-house on-call team, fast help when it matters, developers stay on the product.

Leading companies trust our technology ↘

Packages

Three support levels with clearly defined response times – complementing ayedo’s operation of your software. Choose Basic, Premium, or Priority to secure production clusters predictably, without building an in-house ops team.

Basic Premium Priority
24/7 Monitoring
Flexible Maintenance Windows
Support Time Window Mon - Fri
9 AM - 5 PM CET
Mon - Fri
9 AM - 5 PM CET
Mon - Sun
24/7
Support Channels
Guaranteed Response Time - 2 Hours
within business hours
Incidents: 2 Hours
Consulting & Support: Next Business Day
SLA - 99,9% (Details) 99,9% (Details)
Standard Hourly Rate
for projects
149,95 € / hour
199,95 € / hour Off-Hours
149,95 € / hour
199,95 € / hour Off-Hours
149,95 € / hour
199,95 € / hour Off-Hours
Base Price Free
for customers of our Managed Services
499,95 € / month
1 cluster included
2495,95 € / month
5 clusters included. Add. clusters €495.95/month each

Support like from your own team

We are available around the clock for problems and questions – in addition to operating your software and apps, with personal support from our platform team.

As an operations service provider, we accompany you when adopting containerized environments and in day-to-day operations – with clear contacts and transparent processes.

Architecture

We advise you on best practices for designing your software architecture.

Infrastructure

Have questions about scaling your apps and clusters? We have answers.

Integrations

We help you integrate your services with external interfaces.

Security

We support you with security and data protection questions.

Compliance

Our systems and processes are ISO27001:2022 certified.

Emergency Support

We’re there when it’s urgent. Via email, phone, or chat.

You build it, we run it

With ayedo, your developers focus on the software – we take care of operations. Whether you already deploy on Kubernetes or are just getting started, we meet you where you are.

We take over software delivery and the operation of the required infrastructure. You keep building, with automatic backups, metrics and logs, and secure access to all systems via SSO.

Predictable costs, short innovation cycles, 24/7 enterprise support, and on-demand access to current technologies – without your own operations team.

Build & Package

Build & Package

We make your software ready for Kubernetes and support you with containerization and packaging of applications with Docker and Helm. On request, we provide platform applications like GitLab for collaborative coding or Harbor for secure storage of your Docker images and Helm charts.
Multi-Stage Deployments

Multi-Stage Deployments

With ayedo, we operate identical environments for testing and staging. You get transparent access to your clusters using Portainer, Lens, or other Kubernetes-native tooling. On request, we provide platform applications like Argo CD for GitOps deployments and OpenBao for secrets and configuration management.
Monitoring & Logging

Monitoring & Logging

Properly parameterized observability is essential for secure and reliable container operations. With our comprehensive APM stack, you get access to key metrics, logs, and alerts for your clusters and apps via Grafana or directly in Lens. On request, we provide dedicated platform applications like VictoriaMetrics for metrics and VictoriaLogs for logs.
Backup & Restore

Backup & Restore

All our clusters ship with Velero, which regularly backs up Kubernetes and relevant applications. On request, we provide dedicated platform applications like MinIO for backup storage.
Security & Compliance

Security & Compliance

Single sign-on shouldn’t be an enterprise feature, but the standard. Therefore, all our platform components enable login via standard protocols like OAuth, SAML, or OpenID. With Authentik , not only is access to your critical systems protected - you get comprehensive auditing features and integrations with third-party systems like LDAP, Azure AD, or SCIM-based systems out-of-the-box.

Current technology, reliable support

ayedo is your partner for operating applications based on container technologies. Whether Kubernetes or Docker: we offer battle-tested solutions for cloud hosting. Products, services, and consulting enable you to adopt or migrate to a GDPR-compliant, cloud-native IT infrastructure with predictable costs.

Cloud Native

If it fits in a container, we’ll get it running. Whether in public or private cloud. We rely on cloud-native and open-source components for developing and operating your systems - so you’re always flexible in your infrastructure choice.

Personal Support

Personal contacts who know your environment and requirements. Our expert team supports you in day-to-day operations and architecture decisions.

Knowledge Transfer

We train your teams on the capabilities of the technologies in use so you can apply features and operating processes deliberately.

Pragmatic and predictable

We have operated container environments in production for years. You get capabilities of modern cloud-native stacks at predictable terms – with personal support and clear SLAs.
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