Service Annex to the Terms
German version is legally binding. Support classes: Basic, Premium, Priority.
Note: The Service Annex is only available in German for legal reasons.
The German version is the legally binding document. Please find it at /agb/anhang-leistungen/ or use the language switcher.
The support classes below use the same live table as the German annex (Basic / Premium / Priority).
| Basic | Premium | Priority | |
|---|---|---|---|
| Regular support hours | Mo – Fr 09 – 17 Uhr |
Mo – Fr 09 – 17 Uhr |
Mo – Fr 09 – 17 Uhr |
| Incident hotline | – | – | Mo – So 00 – 24 Uhr |
| Support channels | |||
| Guaranteed response time | – | 2 hours during business hours |
Incidents: 2 hours, 24/7 Requests: 2 hours during business hours |
| Standard hourly rate for projects |
149,95 € /hour 199,95 € off-hours |
149,95 € /hour 199,95 € off-hours |
149,95 € /hour 199,95 € off-hours |
| Base price | Free for managed-service customers |
€499.95 / month 1 cluster included |
€2,495.95 / month 5 clusters included. Extra cluster 495.95 € / month |
Hinweis: Der Leistungsanhang ist aus rechtlichen Gründen nur auf Deutsch verbindlich.
Die deutsche Fassung finden Sie unter /agb/anhang-leistungen/.