ayedo software operations

Software operations
outsourced

Monitoring, backup, and support for your applications – operations as a product, not just infrastructure maintenance.

Made in Germany ISO 27001 ISO 9001 GDPR compliant DORA Compliant 24/7 Support
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UDS
Volkswagen
Liebherr
T-Systems
Vendure
eco
Connext
Portainer
Uelzener Versicherungen
FJD
DWT
OCC
Reiner SCT
Cyrus Industrial
DGS
IEM
nanocosmos
Splix
Schwarze Gruppe
INH
Hades
HiOrg-Server
own3d
Tikfinity
Program51
Buben & Mädchen
Prime Insights
TELTEC
Elevantiq
Moovit
CFTools
Stadt Köln
Vivavis
Avemio Tech
Business Intelligence
Cosanta
Datamints
Rimian
Clade
Cyreen
Inett
Paperless Group
Pikon
PXIO
SaaS Systems
Seven2One
SEWOBE
Taywa
VJupix
UDS
Volkswagen
Liebherr
T-Systems
Vendure
eco
Connext
Portainer
Uelzener Versicherungen
FJD
DWT
OCC
Reiner SCT
Cyrus Industrial
DGS
IEM
nanocosmos
Splix
Schwarze Gruppe
INH
Hades
HiOrg-Server
own3d
Tikfinity
Program51
Buben & Mädchen
Prime Insights
TELTEC
Elevantiq
Moovit
CFTools
Stadt Köln
Vivavis
Avemio Tech
Business Intelligence
Cosanta
Datamints
Rimian
Clade
Cyreen
Inett
Paperless Group
Pikon
PXIO
SaaS Systems
Seven2One
SEWOBE
Taywa
VJupix

What is software operations?

We run the operational lifecycle of your software: availability, updates, incidents, backups, and audit evidence. You keep product ownership – we run operations on the platform.

Operations

Day-2 operations

Patches, scaling, configuration, and incident handling for App Hosting and catalog apps.
Operations Day-2 DevOps

Backup & Restore

Recovery

Tested backups – not only backup jobs, but proven restore processes.
Backup DR RTO

Support

Reachability

24/7 support with defined response times – optionally as a full-coverage SLA.
Support SLA 24/7
Free Consultation

How we do it

From platform to support – book modularly or as a package. Each layer builds on the previous one.

Platform

Platform

Managed Kubernetes

Cluster, networking, storage, ingress, and certificates – production-ready in Germany.
Kubernetes Infrastructure
Kubernetes
Line-of-business app

Line-of-business app

GitOps with Argo CD

Delivery of your custom software – controlled releases from staging to production.
GitOps Argo CD Custom
Delivery
Observability

Observability

Observability

Metrics, logs, traces, and endpoint checks – alerts and runbooks included.
Monitoring SLO
Observability
Onboarding

Onboarding

Your team ready to go

Access, tools, and deployment workflows – we onboard you to GitLab, Argo CD, and day-to-day operations.
Onboarding GitOps Processes
Consultation
Support

Support

Expert support

Defined response times, optional 24/7 – when it matters, we are there.
SLA 24/7
Support

Pricing

Depends on number of apps, environments, and SLA – transparently calculable.

App operations

App operations

Single application

from €599.95 /month

  • ✓ Per application
  • ✓ Monitoring baseline included
  • ✓ Business-hours support
App Hosting

Platform + apps

Multiple workloads

Custom

  • ✓ Cluster + multiple apps
  • ✓ Optional 24/7 support
  • ✓ Compliance package
Contact us

Enterprise SLA

Full-coverage insurance

Custom

  • ✓ Defined response times
  • ✓ Dedicated contacts
  • ✓ Quarterly reviews
Support

Who is this for?

Typical triggers for outsourced software operations in B2B.

IT leadership

Compliance pressure (GDPR, NIS2, DORA) without internal capacity.
Compliance

Engineering teams

Focus on features instead of night shifts – Delivery and operations from one partner.
Free Consultation

Compliance & Regulatory Requirements

The ayedo Software Delivery Platform meets the requirements of current EU regulations. From GDPR to NIS-2 to DORA – our platform is designed for regulated industries and critical infrastructures.

GDPR-Compliant Data Processing

Privacy by Design & Default.

EU data residency (Germany), Customer-Managed Keys (BYOK/BYOHSM), encryption at rest/in transit. ISO 27001-certified data protection management. Support for data subject rights, DPA, incident response. More about GDPR .

NIS-2-Compliant Operations

Resilience for critical infrastructures.

24/7 monitoring, incident response, BCP/DR processes, supply chain transparency (SBOM). EU-based operations, MFA/PAM, vulnerability management, patch processes. Ideal for essential/important entities. More about NIS-2 .

DORA-Ready for Financial Institutions

ICT resilience tailored.

ICT risk management framework, documented exit strategies, third-party risk management, TLPT readiness. Structured incident reporting chains, continuous resilience testing, ISO 27001-certified. More about DORA .

CRA-Compliant Software Supply Chain

Security by Design across the entire lifecycle.

SBOM generation, CVE scanning, vulnerability disclosure processes, update management. Signed container images, GitOps-based audit trails, transparent supply chain. More about CRA .

Cloud Sovereignty Framework

Digital sovereignty made measurable.

EU-based operations, open standards, exit capability without lock-in. Designed for SEAL-4 (Full Digital Sovereignty) across all eight sovereignty objectives. No dependencies on non-EU control. More about the Framework .

Data Act-Compliant Portability

Switching without barriers.

Open APIs (OpenAPI), standardized formats (YAML/JSON/OCI), complete exit runbooks, Infrastructure-as-Code portability. Multi-cloud capable, no egress fees, functional equivalence. More about Data Act .

Integrated Compliance Roadmap

Holistic approach.

How ayedo systematically addresses GDPR, NIS-2, DORA, CRA, Data Act, Cloud Sovereignty Framework, ISO 27001/9001. Certifications, processes, technical measures, audit readiness. To overview .
Free Consultation

Frequently asked questions

Outsourcing software operations – scope, SLA, and handoff.

What does outsourced software operations cover?

Availability, deployments, monitoring, backups, incident response, patch management, and audit evidence – on Managed Kubernetes . The product roadmap stays with you.

How is this different from Managed Kubernetes alone?

Kubernetes = platform; software operations = the operational lifecycle of your application, including releases and app SLAs. Often combined with App Hosting .

When does outsourcing pay off?

When on-call duty, compliance, or parallel customer environments do not scale in-house – typical for SaaS providers and regulated B2B software.

How does the handoff from an internal team work?

Runbooks, access, and cutover in phases – no big bang. Cost comparison: Managed Kubernetes vs. classic hosting .

Which compliance standards are supported?

GDPR, ISO 27001, NIS2, DORA – documented controls and EU hosting depending on the package.
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You build it. We run it.

Excellent performance and maximum uptime - that’s what we wake up for. And sometimes even in the middle of the night.

100+ Clusters

under management

We operate more than 100 Kubernetes clusters in production for our customers.

300+ Databases

under management

We operate, monitor, and back up more than 300 databases in production.

1 Petabyte Object Storage

under management

We operate one petabyte of object storage for backups, artifacts, and application data.

100 Million Timeseries

on average

4 million datapoints per second are ingested by our monitoring systems.

38,000+ Logs

per second

Our collectors continuously ingest logs and store them in a GDPR-compliant way – more than 100 billion entries per month.

5,000+ Backups

per day

We secure more than 5,000 backups every day on encrypted long-term storage – around 150 terabytes of backup volume per month.

270 Million End Users

per month

More than 9 million end users use software we deploy every day, on the internet or on-premise.

99.99% Uptime

annual average

Our managed services are unavailable for less than 1 hour per year on average.

MTTD < 5 Minutes

on average

Our alerting typically detects errors and outages within a few minutes.
Free Consultation
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