Structure Over Chaos - Our Path to an IMS

Cyber risks are increasing. Requirements are rising. And to be taken seriously as an IT service provider, you need more than just good technology. At ayedo, we realized early on that growth without structure doesn’t work. Security, quality, and efficiency don’t happen by themselves – they need a solid foundation.

For us, this means an integrated management system (IMS) that not only meets ISO standards but also withstands everyday challenges.

ISO 27001 Was Our Turning Point

It all started not with a plan – but with open questions:

• How do our projects really run?
• Where is knowledge lost?
• Who actually makes decisions?

2024 marked a turning point: We successfully completed the certification according to ISO/IEC 27001:2022. For the first time, we had:

• a traceable risk management
• documented responsibilities
• clearly defined requirements for processes, assets, and evidence

What began as a framework for information security became the foundation of our entire management system.

Structure That Supports

Based on ISO 27001, we built our IMS and connected it with the requirements of ISO 9001. Our goal was clear from the start: Practical. Lean. Digital.

Concrete steps:

• Uniform regulation format, from procedural instructions to guidelines
• Central management via an IMS document directory
• Roles and responsibilities anchored along the norm structures
• All relevant processes documented – from incidents to customer delivery
• Integration into our tools: MIRA, MOCO, GitOps, VaultWarden

From Rulebook to Tool

Today, our IMS encompasses over 90 regulations. Not an end in itself, but a living system:

• Complete thematic coverage: context, leadership, risk, processes, awareness
• Linking to ISO 27001 and ISO 9001
• Embedded in a process map with training, checklists, and audits

We didn’t want an ISO museum. So we integrated processes into our tool landscape, visually modeled them, and introduced a clear continuous improvement process rhythm – including quarterly group check-ins.

Dual Certification as a Milestone

In May 2025, it was time: Successful audit, two certificates at once.

• ISO/IEC 27001:2022 – our anchor for information security
• ISO 9001:2015 – our foundation for sustainable quality

Both standards complement each other and shape our way of working today.

What We Learned Along the Way

1. ISO 27001 brings clarity – not only in IT but throughout the company.
2. Processes are not an end in themselves. They belong to the teams, not the auditors.
3. Without training and awareness, everything remains theoretical.
4. A good IMS is not a control instrument – but a navigation system.

And Now?

We continue to build. Specifically:

• Role-specific training
• Expansion of our key performance indicator system
• Enhancement of business continuity
• Automated audit preparation
• Linking with strategic business development

Conclusion:

An IMS is not a mandatory exercise. It is a decision for clarity, responsibility, and future viability – if approached correctly. Especially for IT service providers specializing in critical infrastructures or offering sovereign cloud solutions, a solid IMS is indispensable. Further insights into our compliance strategies show how structured approaches lead to long-term success.